Terms and Conditions

1. General

By submitting a device for repair, the customer agrees to the terms and conditions outlined below.

2. Diagnostic Fees

A diagnostic fee may apply to devices submitted for fault finding. This fee covers the time required to inspect and diagnose the device and may be deducted from the final repair cost where agreed.

3. Estimates

All quotations are estimate based on the information available at the time. Additional faults discovered during repair may result in revised pricing. Customers will be informed before any additional work is carried out.

4. Data Responsibility

Customers are responsible for backing up all data before submitting a device for repair. Essex Tech Repairs accepts no responsibility for data loss, corruption or recovery during the repair process.

5. Pre-Existing Damage

Essex Tech Repairs cannot be held responsible for faults, damage or failures that existed before repair work commenced. Devices with previous repair attempts, liquid damage or physical damage may carry additional risk.

6. Repair Risks

Whilst every care is taken during repairs, electronic devices can fail unexpectedly due to age, prior damage, manufacturing defects or hidden faults. No guarantee can be given that every repair will be successful.

7. Parts

Where replacement parts are required, Essex Tech Repairs will use suitable parts agreed with the customer. Availability and quality may vary depending on the device and budget selected.

8. Warranty

A 30-day warranty is provided on workmanship unless otherwise stated. This warranty does not cover accidental damage, liquid damage, misuse, software issues, customer-supplied parts or unrelated faults.

9. Uncollected Devices

Devices not collected within 90 days of repair completion or customer notification may be disposed of or recycled unless alternative arrangements have been agreed.

10. Payment

Payment is due upon completion of the repair unless otherwise agreed in writing. Devices may be retained until payment has been received in full.

11. Liability

The maximum liability of Essex Tech Repairs shall not exceed the amount paid for the repair service provided.

12. Right to Refuse Service

Essex Tech Repairs reserves the right to refuse any repair that is deemed unsafe, uneconomical or outside the scope of services offered.